We have been waiting for delivery for more than three years now with little to no communication or updates. When I call or send multiple emails, I’m met with excuses. And yet, I‘ve received marketing emails trying to sell me more chairs, claiming the product is in stock. Has anyone actually received a chair? Or is this a scam?
Robert Dean
Professor, NSU VR Design
I should add, Robert has received his Roto
Yes, we need to be more visibly responsive. There aren't any outstanding orders - Robert was in a country which required special testing and certificates to ship to
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Hi Robert,
Thank you for your patience.
I am currently working with our Logistics Manager to see when your order will be shipped. Please rest assured that we have not forgotten about you, and as soon as I have any information, I'll pop you an email.
Should you have any other questions, please feel free to contact me on customersupport@rotovr.com and I'll be more than happy to help.
Kindest Regards,
Rebekah
Customer Support Manager
Hi Robert, looking into your order now