Has anyone received their order? I have been getting emails stating that my order will ship and it never does. This has been going on for years. I made my purchase on September 16th 2016. Below are the emails fromElliot Myers (founder) and Customer Service Managers Ben James and Rebekah. Please respond if you have a similar situation or if you have actually received your order.
Sorry for the delay of getting back to you.
We are starting to deliver Rotos at the end of this week in North America. Our first container went to USA. After 5 years we're finally there... well almost, we have hundreds of pre-order customers such as yourself we need to service and support asap. To be clear, our first priority is to deliver Rotos to all our customers.
In terms of timing, for your location in Hawaii we have just recruited Eriks (copied) who is helping with our logistical challenge of delivering to 65 countries.
To that end, once Chinese New Year is over, soon, we will have a production/shipment schedule that Eriks will be managing to ensure your Roto is delivered asap.
After you have received your Roto, I will be your product specialist.
If you ever have questions or queries with Roto, i'll be more than happy to help.
We will make our own announcements with regards to shipping soon, plus emailing all our customers, with regards to shipping timings etc.
I hope this response gives you some comfort.
Thank you for getting in touch and for your continued patience during this time.
I am pleased to confirm that we will be delivering in the US again shortly – we’re just waiting for the boxes to arrive in our warehouse. Hello Robert, My name is Ben and I am new to Roto. It is with my deepest apologies to hear you have been waiting since September 2016 for your product. A container has arrived in the USA but an additional item needs to be placed inside the box before delivery. Once this is completed and your order has been confirmed, I can then provide you with the details you have been waiting to hear. Once I know any updates, I'll notify you right away! Apologies for the delays. Best Regards Ben James Roto VR Customer Service Hi Robert, Thank you for getting in touch - I hope you're well. I can only apologise for the delay in this reaching you - we had experienced issues with logistics due to covid. I can confirm that this is currently with our Logistics Manager to process and I will let you know as soon as I have an update. Should you have any other questions in the meantime, please feel free to get back in touch. Kindest Regards, Rebekah Hi Robert, Thank you for getting in touch and please accept my apologies for the delay in getting back to you - I had been off over the holiday season. I can confirm that your order is currently with our Logistics Manager to be shipped, and I will provide you with more information as soon as I have received it. I hope this helps and if you have any other questions, please feel free to get back in touch. Kindest Regards, Rebekah